Tips
When searching for an accommodation on the website
- Pay attention to what is allowed and what is not allowed (for example, animals, etc.)
- Do not follow the third-party links if they are indicated in the description of a property
When communicating with the host
- You can ask any question about accommodation and living conditions. The more questions, the more accurately you will understand the living conditions
- Invite the homeowner to make a video call, to see and chat with the person, or ask for a photo of the place of residence, the whole house and the area
- Ask who else lives in the house or apartment, whether there are children or animals
- End the conversation if the person is asking for payment or requires free services (for example, caring for an elderly person or sexual services)
- Ask the homeowner to send you the exact address of your future accommodation
- Discuss the length of stay and check-in date in advance
- Do not share your current location or disclose your personal information
- Never disclose your payment card details and CVV code
During your trip
- Tell your relatives your route and address of future accommodation, phone / email of the homeowner
- Write down all contacts for emergency communication in the area you are going to (phone number of police, Ukrainian embassy, local mayor’s office)
When you arrive at the host location
- Do not settle in the apartment if the person you spoke to before and during the settlement is a different person (even if you are told that the owner will return soon)
- Never give away your documents or payment card
- If you feel suspicious or feel threat to life, thank the owner and go immediately to the neighbors, the police station or the city council
- Make sure your phone is charged and working before you check in
NB : If you notice something suspicious, immediately contact us at info@eu4ua.org
Stay safe,
#standwithukraine
The eu4ua Team